Terms & Conditions

Effective Date: 05/01/2026

By booking a service with The Clean Seat Concierge, you acknowledge and agree to the following terms:

1. Services Offered: The Clean Seat Concierge provides professional cleaning services for car seats and related child gear. All services must be scheduled in advance; availability may vary.

2. Appointments & Cancellations: We kindly request at least 24 hours’ notice for cancellations or rescheduling. Missed appointments or cancellations made with less than 24 hours’ notice may be subject to a cancellation fee. Appointments rescheduled within 24 hours may be subject to a rescheduling fee.

3. Payment: Full payment is due at the time of service unless prior arrangements have been made.

4. Customer Responsibility: Clients are responsible for:

  • Ensuring all items are dropped off and picked up on time (if applicable)

  • Removing all personal belongings from car seats (e.g., toys, accessories) before service

  • Ensuring the car seat is reinstalled and used properly after cleaning

5. Results Disclaimer: While we use safe and thorough cleaning methods, please note:

  • Some stains, odors, or damage may be permanent or only partially removable

  • We are not responsible for pre-existing damage, fading, or wear and tear

6. Liability Disclaimer: We follow manufacturer-approved methods for cleaning straps, padding, covers, and plastic components. By booking with us, you agree that:

  • The Clean Seat Concierge is not liable for any damage or malfunction following cleaning

  • We are not responsible for the condition or safety of the seat after use or reinstallation

  • It is the parent or guardian’s responsibility to reinstall the seat correctly according to the manufacturer’s instructions

  • In the event of an accident or injury after cleaning, The Clean Seat Concierge is not liable

If you are unsure how to reinstall your seat, we recommend contacting your manufacturer or a booking our certified CPST (Child Passenger Safety Technician) services.

7. Product Use: We use gentle, non-toxic, and baby-safe products. Please notify us in advance if your child has sensitivities or allergies so we can adjust accordingly.

8. Changes to Terms: These terms may be updated at any time. Continued use of our services constitutes acceptance of the most current version.

9. Mold Policy: For safety reasons, The Clean Seat Concierge does not treat mold on car seats. There is no manufacturer-approved or safe method to fully remediate mold on car seats. If mold is identfied, we will pause service and contact you to discuss next steps. which may include recommendation to contact manufacturer for guidance or replacement.

For non-car seat baby gear, we may attempt mold treatment using safe methods; however, full removal is not guaranteed, and mold may return depending on material, extent of growth, and storage conditions. An additional mold remediation fee will apply and may require extended service time. All fees and time requirements will be disclosed prior to treatment.

By booking out services, clients acknowledge and accept these limitations.

10. Bag & Storage Policy: For transport and protection, Clean Seat Concierge returns all cleaned gear in a temporary plastic bag. We recommend removing items from this bag upon arrival to allow proper airflow. If gear will be stored, we advise keeping it in a dry, temperature-regulated environment and using a breathable nylon storage bag rather than plastic to prevent moisture buildup or potential mold growth.

11. Contact: Have questions? Reach out at: info@thecleanseatconcierge.com