Privacy Policy

Effective Date: May 1, 2026

The Clean Seat Concierge ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at thecleanseatconcierge.com or book our services.

1. Information We Collect

We may collect the following types of information when you interact with our website or booking form:

  • Contact information: Name, email address, phone number, and service address

  • Booking details: Appointment date, time, service type, and gear information

  • Payment information: Credit or debit card details (processed securely through Stripe — we do not store full card numbers)

  • Communications: Messages or inquiries submitted through our contact form

  • Usage data: Basic analytics about how you interact with our website (e.g., pages visited, browser type)

2. How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and manage your service appointments

  • Send appointment reminders, pickup and return notifications, and service updates

  • Process payments for services rendered

  • Respond to questions or customer service inquiries

  • Send occasional promotional messages to customers who have explicitly opted in to receive them

  • Improve our services and website experience

3. SMS / Text Message Communications

By providing your phone number and checking the SMS consent checkbox on our booking or contact form, you agree to receive text messages from The Clean Seat Concierge. These messages may include:

  • Appointment confirmations and reminders

  • Pickup and return notifications

  • Service updates and follow-ups

  • Occasional promotional offers (only if you have separately opted in to marketing messages)

Message and data rates may apply. Message frequency varies.

You may opt out of receiving text messages at any time by replying STOP to any message we send. For help or questions about our SMS program, reply HELP or contact us at info@thecleanseatconcierge.com.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Supported Carriers

Carriers are not liable for delayed or undelivered messages. Compatible carriers include but are not limited to: AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, Cricket, MetroPCS, U.S. Cellular, and other supported carriers.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service providers: Trusted third-party tools that help us operate our business (e.g., payment processing via Stripe, scheduling and CRM via GoHighLevel, website hosting via Squarespace). These providers are contractually obligated to protect your information and may only use it to provide services on our behalf.

  • Legal compliance: If required by law, court order, or governmental authority.

  • Business protection: To protect the rights, property, or safety of The Clean Seat Concierge, our customers, or others.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described in this Privacy Policy. We may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Important: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Payment data is encrypted and processed through Stripe, a PCI-compliant payment processor. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may adjust your browser settings to refuse cookies, though this may limit some features of our website.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve any disputes. You may request deletion of your personal information at any time by contacting us at info@thecleanseatconcierge.com.

9. Your Choices and Rights

You have the right to:

  • Opt out of SMS messages at any time by replying STOP to any text we send

  • Opt out of marketing emails by clicking the unsubscribe link in any email we send

  • Request access or deletion of your personal data by emailing us at info@thecleanseatconcierge.com

  • Update your information by contacting us directly

10. Children's Privacy

Our services are intended for adults booking on behalf of their children. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

The Clean Seat Concierge Email: info@thecleanseatconcierge.com Website: thecleanseatconcierge.com